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Existing Client Online Booking Portal

Please note:

• This service is for existing therapy/treatment clients only
• New clients need to complete the intake forms on our website
• Previous clients who have not had an appointment within the last 6 months will need to contact reception to be placed on the waitlist

This portal allows for clients to view their scheduled sessions and make therapy/treatment bookings. It also allows therapy/treatment cancellations and reschedules of more than 48 hours before the scheduled appointment. If you need to cancel or reschedule less than 48 hours before the scheduled appointment please call 02 4929 2223 (inside of business hours) and select option 2. Please also call for any assessment and behaviour support bookings, cancellations or reschedules.

However, please note to avoid cancellation fees:

• A minimum of 24 hours’ (business days) notice is required for cancellation or rescheduling of in office appointments
• A minimum of 48 hours’ (business days) notice is required for cancellation or rescheduling of out visit appointments (including at the home or other premises)

Please adhere to the cancellation timeframe as listed above, otherwise a 50% cancellation fee may be charged for the session. NDIS cancellations are handled in line with their policies as stipulated on the Participant's Service Agreement. Sessions paid for by Third Parties will be billed at 100% of the session fee.